Meet the Team – Jessica Todd

Position: Customer Experience & Marketing Operations Executive

Role at Unique Magazines: As Customer Experience & Marketing Operations Executive at Unique Magazines, I own the end-to-end customer journey, ensuring every interaction reflects the care, clarity, and professionalism that define our brand. From handling enquiries across email and phone to managing online reviews and resolving issues through to completion, my focus is on delivering a consistent and high-quality experience for every customer.

Alongside customer experience, I oversee the operational side of our marketing execution. This includes maintaining accurate product listings, uploading new magazine titles, managing website content updates, and ensuring our email campaigns and customer-facing information are clear, accurate, and delivered on time. Attention to detail is central to my role, as even small errors can impact trust and sales.

With a strong background in fashion retail and administration, I bring organisation, reliability, and a commercial mindset to everything I do. My aim is to protect and strengthen the Unique Magazines brand by ensuring both our customer service and website operations run smoothly, accurately, and consistently every day.

Favourite Magazines: My interest in magazines began during my Fashion Communication degree. As part of my studies, I created a fashion-focused zine, drawing inspiration from publications like Polyester Zine and Beauty Papers, which use fashion to explore themes of identity, female empowerment, and self-expression. My zine delved into the concept of womanhood, weaving personal experiences with broader collective narratives. Vogue has always been a staple in my reading list, and I was fortunate to have access to the Vogue archives at Northumbria University Library for research during my degree. While working on my zine, I was influenced by the iconic 1980s Vogue covers, which played a key role in shaping my visuals and styling choices. These archival images helped me blend timeless elegance with a modern twist, setting the mood and direction for my project.

Hobbies/Interests:My hobbies and interests are centered around my love for fashion, travel, and the outdoors. I’m passionate about exploring new cities and immersing myself in local cultures, especially through food. There’s something so exciting about trying new cuisines and uncovering hidden gems in different countries. I also cherish spending time in nature, often taking my adorable Cocker Spaniel, Belle, on scenic walks through the stunning North East countryside. Whether I’m soaking up the lively vibes with a glass of vino in a new city or strolling through lush green landscapes, I’m always in search of new experiences that fuel my creativity and sense of adventure.